Improving Project Communications and Stakeholder Management
This course is intended for:
· Project managers, project team leads, and project team members (with or without a currently-active PMI certification) who want to gain a deeper understanding of and hands-on experience with project management tools, techniques, and outputs related to the subjects (Knowledge Areas) of project communications and stakeholder management as documented in the PMBOK® Guide, Sixth Edition.
· Professionals who hold current PMP®, PgMP®, or other PMI credentials, who wish to earn Professional Development Units (PDUs) to maintain their PMI certification.
This course is not intended as direct preparation for any PMI certification exam.
Author
Brian Salk, PhD, PMP®, PMI-ACP®, has over 30 years of experience, specializing in hands-on traditional and agile project management, training, and consulting. He manages a variety of consulting and training programs and projects for his organization and for a number of Fortune 500 customers. His global clientele includes organizations in North America, South America, Europe, and the Middle East. In addition to authoring courses, Dr. Brian frequently delivers project-management certification training (e.g., PMP®) and project-management best practices training. He is a four-time winner of the prestigious Worldwide Excellence in Training award from a global training organization, recognizing the 25 highest-rated instructors from a network of over 2,400. Dr. Brian earned his PhD from Fielding Graduate University in the field of Human and Organizational Systems, with a focus on effective methodologies related to project management education, and his Masters of Arts (Education) from the University of Michigan.
Lesson 1: Project
Communications and Stakeholder Mgt. Overview
Project Communications Management Overview
Communication Dimensions
Communication Skills
Project Communication Management Processes
Project Stakeholder Management Overview
Project Stakeholder Management Processes
Interpersonal Communications
Take a Communications Strengths Inventory
Communication Styles
Case Study Selection
Lesson 2: Initiating
Processes
Identify Stakeholders
Identify Stakeholders Overview
Stakeholder Analysis
Stakeholder Classification Models
Salience Model
Stakeholder Register
Create a Stakeholder Register
Lesson 3: Planning
Processes
Plan Communications Management
Plan Communications Management Overview
Communications Management Plan
Common Project Management Communication Documents
Communication Tools
Create a Communications Management Plan
Virtual Team Communications
Virtual Teams Technologies
Virtual Teams Best Practices
Plan Stakeholder Engagement
Analytical Techniques
Stakeholder Engagement Plan Sample Content
Create a Stakeholder Engagement Plan
Lesson 4: Executing
Processes
Manage Communications
Manage Communications Overview
Communication Methods
Communication Model
Communication and Active Listening
Negotiations
Three Crucial Elements of Negotiations
Win-Win Negotiating
Win-Lose Negotiating
Conduct a Win-Win Negotiation
Communicating Bad News
Body Language
Business Attire
Improving Your Body Language
Verbal Communication
Public Speaking
Audience Involvement
Listening Skills
Project Meetings
Written Communications
Powerful Writing
Email Guidelines
Presentation Design Best Practices
Create a Presentation
Manage Stakeholder Engagement
Manage Stakeholder Engagement Overview
Review an Issue Log
Lesson 5: Monitoring and
Controlling Processes
Monitor Communications
Performance Reporting
Tracking Gantt Charts
Worksheet Information
Milestone Charts
Bar Chart Graphs
Monitor Stakeholder Engagement
Best Practices