Emotional Intelligence for Business Professionals
It was once believed that intelligence was the metric that would determine a person's success in the workplace. Intelligence matters because it contributes to your ability to do your job. But intelligence is not the best indicator of whether or not you'll succeed. Your ability to understand and manage your own emotions, and get along well with others, has at least as much impact on your performance and effectiveness as intelligence. In this course, you'll explore strategies to increase your awareness of your emotions, develop your ability to manage your emotions, and improve your social skills.
In this course, you will explore the concept of emotional intelligence.
You will:
- Identify the components of emotional intelligence and recognize how emotional intelligence benefits organizations.
- Assess and develop your personal emotional intelligence competencies.
- Assess and develop your social emotional intelligence competencies.
- Practice emotional intelligence in common workplace scenarios.
For this course, you will need one computer for each student and one for the instructor. Each computer will need the following minimum hardware configurations:
- 1 GHz or faster 32-bit (x86) or 64-bit (x64) processor
- 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit)
- 16 GB available hard disk space (32-bit) or 20 GB (64-bit)
- CD-ROM drive (if installing any software from a CD-ROM)
- Keyboard and mouse (or other pointing device)
- 1024 x 768 resolution monitor recommended
- Network cards and cabling for local network access
- Internet access (contact your local network administrator)
- Printer (optional) or an installed printer driver
- Projection system to display the instructor's computer screen
Lesson 1: Recognizing the
Benefits of Emotional Intelligence
Topic A: Define
Emotional Intelligence
Topic B: Recognize
EQ's Impact on Work Experience
Lesson 2: Increasing Your
Personal Emotional Intelligence in the Workplace
Topic A: Develop
Your Level of Self-Awareness
Topic B: Develop
Your Self-Regulation Skills
Topic C: Develop
Your Motivation
Lesson 3: Increasing Your
Social Emotional Intelligence in the Workplace
Topic A: Develop
Your Empathy
Topic B: Develop
Your Social Skills
Lesson 4: Practicing
Emotional Intelligence in the Workplace
Topic A: Practice
Emotionally Intelligent Leadership
Topic B: Build
an Emotionally Intelligent Team
Topic C: Manage
Change
Topic D: Manage
Conflict
Topic E: Coach for Performance